SAlon Policies

 

Appointments

Evening and weekend appointments are the most requested times for the salon. We recommend scheduling your next treatment or service prior to leaving Skylight to ensure you receive the appointment that best suits your schedule.

Cancellations

We completely understand that life can get in the way of hair appointments. In the event you need to reschedule, we ask you give 24 hours notice, so we may have enough time to fill your appointment spot. If no notice is given, we require payment for the missed services before booking your next appointment. No penalties will be given for family emergencies.

Punctuality

If you are running late, we will do everything possible to accommodate you. Please keep in mind, your stylist will most likely have guests arriving after your appointment is scheduled to end. If you are excessively late, your stylist may find it necessary to reschedule your appointment as to not inconvenience the next guest.

Children

At Skylight Salon, we love children. Some of our stylists are moms, too! But for their safety, and the courtesy of other guests, we ask that prior arrangements be made for the care of your children, unless they have an appointment. As we would never want our own children unattended in a hazardous environment, (we routinely use chemicals, sharp objects and hot irons, waxes, etc.) we hope you understand that our policy is in place with you and your child’s best interests in mind.

Skylight Salon stylists reserve the right to ask an appointment be rescheduled if guests do not observe this policy.

Pricing and Return

We do everything we can to keep our prices fair. However, due to fluctuations in industry supply costs, our prices are subject to change without notice. You can find each of our stylist’s most up-to-date individual price listings on the stylists tab, or click here.

Your satisfaction is our highest priority; if you are ever unhappy with your service or purchase from Skylight, please don’t hesitate to contact your stylist or one of our owners. All of our stylists are committed to rectifying mistakes or altering a color or cut that you may be dissatisfied with if notified within the week of service. If more than a week has passed we cannot offer services free of charge. 

 If for any reason you are unhappy with a product you purchased at one of our salons, you are welcome to bring it back within 30 days for a full refund. 

All questions or concerns regarding salon policies can be addressed through one of the owners by calling 469-569-1914.